Training Programs
We provide stand-up, skill-based training in the following areas:

The training content is state of the art and is augmented with media, cases, role plays, etc. The programs can be modified in length and content to suit your organization's needs. We also combine these individual courses to form our Management and Supervisory Leadership Program.

Reducing Conflict and Improving Interpersonal Relations
The core of this training is to teach employees the “Five Step Conflict Resolution Model.” This includes forgiveness, emotionally moving into present time, clearly communicating, effectively listening, and negotiating and resolving disputes. Employees leave with a phased process that can reduce conflicts at work by up to 90%.

Related Conflict Resolution Training Topics
  - Dealing with Difficult People
  - Managing Your Boss
  - Assertive Communication: Getting What You Want
  - Effective Communication with Customers
  - Special Topics in Conflict Management:

These areas focus on the most volatile issues that managers must face: Sexual Harassment Prevention. The focus is on workable behavioral guidelines that improve gender relations at work.

Preventing Workplace Violence. The focus is on recognizing the warning signs and having a Threat Assessment Team that takes action.

Workplace Diversity. The focus is on acknowledging differences that go beyond race and gender; learning Etiquette and Conflict Resolution methods for resolving these differences.

Organization Interventions
Through interactive methods, these workshops supply tools and frameworks for a more effective workplace.
  - Facilitation Skills
  - Negotiation Skills
  - Making Meetings Work
  - Building Teams
  - Managing Stress
  - Time Management

Leadership
Leadership is at the core of organizational effectiveness and is what holds the organizational pieces together. The trainings focus is on improving skills.
  - Effective Leadership
  - Executive Coaching
  - Mission, Vision and Values

See Examples of Our Results