Results

The following case studies are drawn from actual client files. These examples provide insight into the type of improvement results that we typically see with our clients.

Law Firm

Problem: A partner within a national law firm was not acting constructively at client “pitch” meetings. He was speaking out of turn and not looking at people directly. Partners and potential clients were complaining.

Action: We implemented our “Professional Coaching Program” and taught him presentation tools.

Results: Within six months, complaints were reduced by 80%.

Medical Group

Problem: A surgeon in a medical practice was yelling in the OR and alienating nurses and staff. OR staff was threatening not to work with him.

Action: We implemented our “Professional Coaching Program” and taught him directing tools.

Results: Staff complaints dropped by 90%.

County Government

Problem: In order to get a large state grant, a California county was mandated to implement a community wide strategic plan for improving the lives of families. The County had procrastinated and the deadline was very near.

Action: We implemented our “Rapid and Inclusive Strategic Planning” process which brought 130 community stakeholders to a two day planning meeting.

Results: The county and the community completed the plan on time and the grant was awarded.

Medical Group

Problem: Two doctors in a medical practice publicly accused each other of “stealing” new patients. Staff and patients were feeling the tension in the office.

Action: We mediated the conflict using our “Third Party Facilitation Process.”

Results: The two doctors agreed on new patient allocation and angry events ended.

Footwear Company

Problem: The president of a major footwear company was having difficulty developing a management team of her immediate subordinates. Also, the company's sales were slumping.

Action: We worked with the president to develop an effective management team by using "The Four P's for Productivity."

Results: Their coordinated efforts resulted in a doubling of their gross sales volume.

Laboratory

Problem: The manager of a laboratory was concerned that her employees were not operating as a team and that work was not being completed in a timely manner. We were called in to facilitate changes.

Action: We involved employees in a series of meetings that both enhanced how they communicated with each other and streamlined how they did their work.

Results: Within three months, productivity as measured by samples processed increased by 25%.

Outdoor Theatre

Problem: The box office manager of a major outdoor theater was alarmed that box office personnel were spending too much time with difficult customers creating long waits for everyone else.

Action: After assessing the situation, we taught the employees skills in controlling their emotions and diffusing the customers' discontent.

Results: The manager reported that the length of time with difficult customers was reduced 60% from 5 to 2 minutes.

Major Service Industry

Problem: A top level manager within a major service industry was concerned that one of his departments was paying a substantial amount every year for disability claims.

Action: We were retained by the manager to identify the problem and design a program that would reduce the number of claims. We developed and implemented a pre-employment screening program to find employees who were more capable of handling the stress involved in the work.

Results: Within the first twelve months, none of the newly-hired employees submitted claims. Over a five-year period the company saved $500,000.

University Organization

Problem: The vice president of a university organization was concerned because enrollment in one of his programs had declined by 20% from the previous year.

Action: He brought us in to resolve the problem. We designed and implemented a marketing distribution plan to increase enrollment.

Results: By the end of the first year, there was a 5% increase in enrollments.