Michael H. Smith, Ph.D. - Conflict Management and Productivity Improvement



		Publications Leadership: Management Techniques That Really Work A revised edition of his 1998 classic published by Blueprint Books, is now available for purchase. It's a compilation of Dr. Smith's published articles and monographs in key areas such as leadership, conflict management, teamwork, diversity and employee performance. It also contains much useful information for employees in areas such as stress and burnout management, handling an office romance and learning optimistic thinking. What you learn are practical and realistic ways to make you and your organization more effective. It's available for $23, including tax and shipping. If you'd like a copy, please email your order. Recent Articles The following articles have been published in various professional journals. If you would like the full text version of any of these articles, email us and we'll be happy to email them to you. “Why Optimistic Lawyers Outperform Pessimistic Ones,” The Complete Lawyer, Vol. 4, Number 3, 2007 “Performance Review Anxiety,” Cal Law Recorder, April, 2007 “Communicating Effectively with Today's Technology,” The Bridge, November, 2005 “Becoming More Resilient,” Silicon Valley biz ink, July 4, 2003 “Recovering From Workplace Trauma,” Journal of the Society of Professional Emergency Planners, Winter, 2003 “Third Party Conflict Facilitation,” Unpublished, 2003 “Enhancing Creativity at Work,” Unpublished, 2003 “Leading Organizational Change,” Horizons, Spring, 2001 “The Benefits and Limitations of E-learning,” Horizons, Winter, 2001 Other Articles “Managing Your Time,” CSAE Update, October, 1999 “Creative Problem Solving,” CSAE Update, September, 1999 “Bringing Peace to the Workplace,” The Human Resources Bulletin, July, 1999 “What Makes Companies Great,” Perspectives, May, 1999 “Performance Reviews that Work,” CSAE Update, September/October, 1998 “New Models for Diversity and Conflict Resolution,” Purchasing Today, September, 1998. “Executive Coaching,” The Human Resources Bulletin, July, 1998 “360 Degree Performance Reviews,” Horizons, Spring, 1998 “The Myth of Customer Service, Part 2,” The Human Resources Bulletin, June, 1997 “The Myth of Customer Service, Part 1,” The Human Resources Bulletin, May, 1997 “Building Optimism in the Workplace,” The Human Resources Bulletin, January, 1997 “Emotional Intelligence in the Workplace,” Personnel News, August, 1996 “Conflict Resolution at Work,” CSAE Journal, August, 1996 “Creative Conflict Management,” Personnel News, June, 1996 “The Myth of Customer Service,” Personnel News, December, 1995 “Improving Productivity,” CSAE Journal, October/November, 1995 “The Four P's for Productivity,” Personnel News, September, 1995 “Going Beyond Managed Change,” Personnel News, April, 1995 “Preventing Violence in the Workplace,” Personnel News, February, 1994 “Victim-Free Downsizing,” Personnel News, November, 1993 “Resolving Conflicts About Quality Issues,” FDC Control, August, 1993 “Forgiveness: A New Paradigm for Diversity Training,” Vision/Action, Summer, 1993 “Forgiveness: The Key to Sexual Harassment and Diversity Conflicts," San Francisco, CA: Auerbach International, November, 1992 “Beyond Blame: Diversity and Forgiveness,” Personnel News, July, 1992 “Encouraging Forgiveness to Increase Productivity,” Intercultural Business Perspectives, July, 1992 “Leadership: The Forgotten Dimension Of Management,” Connections, March, 1992 “Emotional Safety: A Critical Factor in Team Building,” Northern California Human Resources Council Quarterly, Fall, 1991 “Effective Communication Skills for a Changing Fire Service,” Fire Chief, September, 1991 “How to Hire the Right People,” Professional Connections, August, 1991 “Preventing Burnout: The Four P's Approach,” EAPA, August, 1991 “Surviving Hard Times: The Four P's Approach,” Connections, March, 1991 “Self-Managing Telemarketing Work Teams,” Telemarketing Magazine, March, 1991 “Managing Situationally Difficult People,” Personnel News, January, 1991 “Romance in the Workplace,” NCHRC Quarterly, Fall, 1990 “The Four P's for Productivity: A Human Resources Approach,” NCHRC Quarterly, Summer, 1990

Michael H. Smith, Ph.D. 3640 Grand Avenue, Suite 204, Oakland, CA 94610
Tel: 510-832-8500 Fax: 510-832-8505 Email: MHSmith