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Publications
by Michael H. Smith
The
following publications have been published in various
professional journals from 1979 to the present.
If you
would like the full text version of any of these articles,
please call 510-530-7900 call or e-mail
and we'll be happy to email, fax or mail
them to you. Because some are in electronic format we may be
unable to send them via e-mail, so be sure to include either
your fax number or mailing address. Thank you.
*Management
Solutions That Really Work*
is now available for purchase. It's a compilation of Dr.
Smith's published articles and monographs over the last
eight years in key areas such as leadership, conflict
management, teamwork, diversity and employee performance.
It also
contains much useful information for employees in areas such
as stress and burnout management, handling an office romance
and learning optimistic thinking. What you get are practical
and realistic ways to make you and your organization more
effective.
It's
available for $29, including tax and shipping. If you'd like
to get a copy, please Email
or fax (510-530-7922) your order.
"
Managing Your Time." CSAE Update. October 1999
"Creative Problem Solving," CSAE Update. Sept.
1999.
Bringing Peace to the Workplace," The HR Bulletin.
July 1999.
What Makes Companies Great," Perspectives. May
1999.
"
Performance Reviews that Work," CSAE Update.
September/October, 1998.
"New Models for Diversity and Conflict
Resolution," Purcasing Today. September, 1998.
"Executive Coaching," The HR Bulletin. July,
1998.
"360
Degree Performance Reviews" Horizons, Spring,
1998.
"The
Myth of Customer Service, Part 2," The H.R. Bulletin,
June 1997
"The
Myth of Customer Service, Part 1," The H.R. Bulletin,
May 1997
Building Optimism in the Workplace," The H.R.
Bulletin, January, 1997
"Emotional Intelligence in the Workplace," Personnel
News. August, 1996.
"Conflict Resolution at Work," CSAE Journal.
August, 1996.
"Creative Conflict Management," Personnel News.
June, 1996.
"The Myth of Customer Service," Personnel News.
December, 1995.
"Improving Productivity," CSAE Journal.
October/November, 1995.
"The Four P's for Productivity." Personnel News.
September, 1995.
"Going Beyond Managed Change," Personnel News. April,
1995.
"Preventing Violence in the Workplace," Personnel
News. February, 1994.
"Victim-Free Downsizing," Personnel News.
November, 1993.
"Resolving Conflicts About Quality Issues," FDC
Control, August, 1993.
"Forgiveness: A New Paradigm for Diversity
Training," Vision/Action. Summer, 1993.
Forgiveness: The Key to Sexual Harassment and
Diversity Conflicts," San Francisco, CA: Auerbach
International, Nov, 1992.
"Beyond Blame: Diversity and Forgiveness,"
Personnel News. July, 1992.
"Encouraging Forgiveness to Increase
Productivity," Intercultural Business Perspectives.
July, 1992.
"Leadership: The Forgotten Dimension Of
Management," Connections. March, 1992.
"Emotional Safety: A Critical Factor in Team
Building," Northern California Human Resources
Council Quarterly. Fall, 1991.
"Effective Communication Skills for a Changing Fire
Service," Fire Chief. September, 1991.
"How to Hire the Right People," Professional
Connections. August, 1991.
"Preventing Burnout: The Four P's Approach," EAPA.
August, 1991.
"Surviving Hard Times: The Four P's Approach,"
Connections. March, 1991.
"Self-Managing Telemarketing Work Teams,"
Telemarketing Magazine. March, 1991.
"Managing Situationally Difficult People,"
Personnel News. January, 1991.
"Romance in the Workplace," NCHRC Quarterly. Fall,
1990.
"The Four P's for Productivity: A Human Resources
Approach," NCHRC Quarterly. Summer, 1990.
"The Four P's for Profit," Diving World. December,
1989.
"Beyond Embarrassment: Managing Stress When
Diving," South Pacific Underwater Medicine Society.
Oct/Dec, 1989.
"Choosing a Dive Partner: The Interpersonal Matrix of
Attraction," Undercurrent. Dec, 1986.
"Pre Dive Anxiety: How to Manage Stress Before
Diving," Undercurrent. August, 1984.
"Resolving Conflict Between Diving Partners,"
Undercurrent. August, 1979.
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