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 Presentations by Michael H. Smith Dr. Smith speaks on the following topics for professional and service organizations, small businesses, large corporations, etc. Preventing Violence in the Workplace The current economic pace plus other stressors can push some employees to the breaking point. Combine this with easy access to weapons and all of us are more at risk in the workplace. This presentation will explore how you can be prepared.
Teaching Optimism Skills at the Workplace In his current bestseller Emotional Intelligence at Work, Daniel Goleman notes research that found that people who had chronic feelings of pessimism had double the risk for asthma, ulcers, etc. In contrast, he discusses two studies that found that optimistic sales people sold anywhere from 37% to 57% more life insurance than their more pessimistic colleagues. This presentation will explore methods for making you and your workplace more optimistic. You will learn:
Creative Conflict Resolution At Work Conflicts happen frequently at work and are stressful for most of us. They occur at any level of your organization and can range from conflicts about interpersonal style to values to goals. In the extreme, conflicts can lower morale, end relationships and even lead to lawsuits. In this presentation you will:
Sexual Harassment in the Workplace With more women entering the workforce, relationships between men and women take on a new dimension. It's crucial for your business to understand and advocate acceptable behavior.
Traumatic Times: Helping Ourselves and Our Organization Move Forward During Rapid Change The attacks of September 11, in combination with a contracting economy and continued downsizing of companies, have created new issues and challenges for us and our organizations. Communicating in the workplace is more critical now than ever before and we must insure that our people, as well as ourselves, communicate with compassion and care. In this session we will define "trauma in the workplace" and offer change models and communication tools that aid in coping during crisis situations. During this session you will learn:
Coping With Very Difficult People Everyone is difficult at work for someone. It's just part of normal work life. There are some people, however, who are difficult for everyone. Their behavior goes beyond normal limits into destructive realms: the alcohol or substance-abuser, the violent person, the narcissistic individual, or the person with boundary and self control issues. In this presentation you will learn to:
New Models For Diversity Diversity is often a problem in the workplace because it is usually too limited; it focuses on race and gender, or it demonizes people, often white males who may not even be the problem. In this presentation you will learn:
Negotiations Where Everyone Wins Creating an environment where everyone gets what they need is essential for good business relationships. In this presentation you will learn:
Managing Your Boss Most of us think that our boss should effectively manage us. Yet managing your boss is a critical part of everyone's job and a role that is usually neglected. In this presentation you will learn:
Leadership For The Twenty First Century Most organizations are overmanaged and underlead. Real leadership is needed if organizations are to create long term strategies and retain valuable employees. In this presentation you will learn:
Creating An Organization Vision Long standing, successful organizations meet three key criteria that enable them to thrive: they have a long term vision, core values that drive the business and a clear core purpose. In this presentation you will learn:
Taking The Fear Out Of Change Rapid and continuous change is a fundamental part of everyone's work life. And despite exhortations to adapt and grow, most of us still find the requirements difficult and stressful. This presentation will demystify change and give you practical tools to deal with all organization and life transitions. You will learn:
Communicating With The New Technologies Voice mail, faxes, cell phones, pagers, email have made it possible to gather huge amounts of information often in an instant. This new revolution, however, has a downside when we feel overwhelmed or misunderstood. This presentation will teach you:
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